Returns & Replacements
For the best shopping experience, please review our policies before making your purchase. We strive to make your shopping experience a pleasant one and want you to be pleased and come back often. Your business is extremely valuable and we will always do our best to make sure you are tickled with your purchase. However, recent abuse of our former "no questions asked" return policy has forced us to be more stringent in our requirements.
Terms of Returns
We gladly accept returns of unwashed, unworn or defective merchandise. We'll send you another color, a new size or an entirely different style. If you'd rather have a refund, we'll take care of that, too. We will stand with you until you are 100% satisfied. We are striving for “5-Star” Customer Satisfaction! We accept items in their original and unused condition for a refund or exchange within 30 days of the order date. Items must be in original packaging with all accessories and tags intact. Clothing must be unworn and unwashed with all tags attached. If an item has been worn or has been washed, it is not eligible for a return. Returns that do not meet this criteria will be sent back to the customer and a refund will not be issued. By placing your order on our site, you have agreed to our policies. Sorry but there are no exceptions to this policy.
A Class Act Apparel does not pay for the cost of shipping on returns.
Returns must be received 30 days from the date of the order or 15 days after shipment (based on tracking data) whichever is later. This allows time for back ordered items that we did not have in stock and were shipped at a later date.
Commitment to our Loyal Customers
As you probably know, working with the public is rewarding but at times can be challenging. So I offer you a gentle suggestion: Treat us as you wish to be treated and we will do cartwheels for you!
Return Authorization Request
To request a return, please Contact Us for a Return Authorization number (RA) and or instructions. Once your return is approved a return authorization number will be e-mailed to you with detailed instructions for your return. Return shipping charges are to be paid by the customer.
Sorry, but returns WILL NOT be accepted without a Return Authorization number.
Packing & Shipping Return Merchandise
Returns must be sent using a traceable method of shipping. We recommend using the USPS Postal Service with priority shipping and delivery confirmation. UPS and Fed Ex offer similar services. To ensure full credit for your refund, please ship using a tracking # and be sure to protect the item so it arrives in new condition.
We would love to make an exchange for you or issue you a store credit. Let us know and we can do that for you quickly and easily. The customer is responsible for all shipping charges.
Holiday items are not refundable. Please check with customer service if you wish to make an exchange. Often we can work with you on exchanges for holiday items.
Items returned due to refusal of delivery are subject to a 15% restocking fee. Items that are not returnable may be considered on a case by case basis. A restocking fee will be imposed.
Payment of Refund
Refunds are made in the form of original payment OR via A Class Act Apparel company check - at the discretion of A Class Act Apparel management.
Return Shipping Costs
If your return is approved, you will receive the full purchase price of your merchandise less the shipping costs. Sorry, but shipping costs are not refundable. Naturally, if an error is made by A Class Act Apparel we will gladly refund your shipping costs as well with a 100% unconditional guarantee of the purchase price. Thank you for your understanding and for shopping with us!